We are PCsupport.cz s.r.o., with registered office at Jablunkovská 719, Lyžbice, 739 61 Třinec, ID No. 278 39 583, registered at the Regional Court in Ostrava, file No. C 31096.
You can find our place of business at: Jablunkovská 719 73961 Třinec
These terms and conditions govern our mutual relations when you shop at our e-shop. They form part of the purchase agreement. However, if we agree on something other than these terms and conditions during our communication, our agreement shall take precedence.
These terms and conditions apply to consumers.
These terms and conditions apply to consumers.
If you are not shopping as a consumer, our relationship is governed by general legal regulations, which can be found mainly in the Civil Code. However, we will not apply Section 1732(2) of the Civil Code. This means that we must still confirm your order on our e-shop in order for a purchase agreement to be concluded.
If you are interested in information about the processing of personal data, you can find it on our website, in the footer.
II. Payment and delivery restrictions
You can pay in our e-shop using the following methods:
Online card payment
Online bank transfer
Bank transfer in advance
Cash on delivery
We deliver goods only within the Czech Republic and Slovakia, unless otherwise agreed individually.
III. User account
You can create your own user account on our website, from which you can order goods. However, an account is not necessary; you can also shop with us without one.
Please keep your account login details safe. Keep the information and data you enter into your account up to date.
Your user account may not be available at all times, as we occasionally need to perform maintenance or repairs on the system. We apologize for any inconvenience this may cause.
We may cancel your user account, especially if you have not used it for a long time or if you have violated contractual or other legal obligations through its use.
IV. Reviews
You can find reviews from our customers on our website or social media.
Reviews can be written by customers who have actually purchased the product from us.
We verify this through Heuréka (each order has a unique link for a review; more information can be found here).
Reviews can also be submitted by customers who have made a purchase through a user account. The settings in the account do not allow reviews to be submitted for products that are not listed in the user’s purchase history.
We also verify reviews on zbozi.cz.
You can find more reviews of us or our products on Google, social networks, and firmy.cz. Since these reviews are written by users on third-party platforms over which we have no control, we are unable to verify them. Thank you for your understanding.
V. Our goods
You will find information about your selected product on our e-shop, including availability, delivery date, and price. Nevertheless, we may conclude a purchase agreement with you under different terms and conditions, which we will negotiate separately.
If a product is listed on our e-shop as unpacked, opened, defective, or with another similar reason for its discount, please keep in mind that you cannot return it to us for this reason. Otherwise, complaints about these products are governed by the general rules, which can be found below.
All prices include all taxes and fees, except for delivery costs. These are listed further on in the purchasing process.
If we list a price that is clearly incorrect, this price is not binding and no contract is formed between us.
By displaying goods in our e-shop, we inform you of their characteristics and price. However, we must still accept your order for the goods ourselves in order for a binding purchase contract to be established between us. We do not apply Section 1732(2) of the Civil Code.
VI. Order
Add the desired goods to your shopping cart. We will guide you through the ordering process step by step.
In the purchase form, you will find information about the goods, quantity, and price. Select the shipping method, and the final amount will be displayed, which includes the price of the goods and the cost of delivery. Based on this information, you will create an order (hereinafter referred to as the “Order“).
Before submitting the Order, you can check and change the details.
Submit the Order by clicking on the “Order and pay” button.
We will confirm receipt of your Order by email. However, the purchase contract is only concluded when we send you a second email message stating that we accept the Order.
If your Order seems unusual to us (e.g., due to quantity, unusual parameters, etc.), we may contact you to request additional confirmation. In such a case, the purchase contract will only be concluded upon mutual confirmation of this order.
You are responsible for the costs of remote communication in connection with the Order. However, these costs do not differ from standard rates.
VII. Delivery
We will deliver the goods to you in the manner you select in your shopping cart, within the specified time frame, to the address you provide.
You can also pick up the goods in person at the selected store.
Please keep in mind that just as we are obliged to deliver the goods to you properly, you are obliged to accept them. If you violate this obligation, we have the right to claim damages from you. For example, to reimburse us for the additional costs associated with unsuccessful delivery (even repeated attempts) or reasonable storage costs. We also have the option to withdraw from the contract.
Please check the goods immediately upon receipt and notify us of any defects, ideally without undue delay. We will resolve them as part of the complaint process (more on this below). A quick response and documentation on your part helps us to resolve the matter effectively with our business partners. Thank you.
VIII. Payment
We will issue a tax document for each payment. We will send it to you in electronic form to the email address you provide. Discounts cannot be combined.
Information about the price of goods, including VAT, is always provided with the offer for the product in question.
You can pay the purchase price and delivery costs:
Online by card
Online bank transfer
Bank transfer in advance
Cash on delivery
If you pay cash on delivery, the total price is payable upon receipt of the goods.
If you pay by bank transfer, the total price is payable upon conclusion of the contract. We ship the goods and the delivery times begin to run after the total price has been credited to our account.
IX. Returning goods (withdrawal from the contract)
If you are purchasing from us as a consumer, you may withdraw from the purchase contract. In short, this means that the purchase contract is “cancelled” – you return the purchased goods to us and we return your money. The following rules apply to this withdrawal.
It is not possible to withdraw from the contract for certain types of goods – this is due to their nature. These are goods that:
are perishable or have a short shelf life,
you have irrevocably processed with other products after delivery,
we have manufactured according to your requirements or adapted to your personal needs,
we have delivered in sealed packaging and for health or hygiene reasons it cannot be returned after you have broken the packaging.
In other cases, you can return the goods within 14 days of receipt – either by you or by a person authorized by you (the carrier does not count in this case). If we delivered the goods in parts, this period runs from the delivery of the last part or the last item from a single Order. If we have agreed on regular delivery of goods for a certain period of time, the 14-day period runs from the first delivery.
You can familiarize yourself with the goods (their nature, properties, and functionality) within 14 days. However, handle them reasonably and carefully—only as necessary to familiarize yourself with the goods. For example, if a sample is included with the goods, test whether the product suits you on this sample.
Please let us know within 14 days that you wish to return the goods (and thus withdraw from the contract or part thereof).
You can use the form at the end of these terms and conditions to withdraw, but its use is not a requirement.
Ideally, provide us with the order number, date of purchase, your bank details, and how you would like us to send you the money back. You do not need to state the reason for withdrawing from the contract.
Immediately after the goods have been handed over or at least proven to have been handed over for transport back to us, we will refund you the amount corresponding to the price of the goods and the delivery costs paid. By law, we have the right to refund you the amount corresponding to the cheapest delivery method you could have chosen on our e-shop for the delivery of the goods.
We will refund you in the same way we received your payment, unless you choose a different method.
We will refund the amount without delay, no later than 14 days after your withdrawal. However, we may delay the refund until we receive the goods or until you prove to us that you have handed them over for transport back to us, whichever occurs first.
Please send (or otherwise deliver) the goods to our address no later than 14 days after withdrawal.
Return the goods complete; they must not be modified, worn, or damaged. We have the right to assess whether the returned goods are undamaged, intact, and whether you have reduced their value through improper handling. If you damage or wear out the goods through improper handling or unreasonable testing, we may ask you to compensate us for the reduction in value of the goods and offset it against the refund amount.
You bear the costs of returning the goods to us. This also applies if the goods cannot be returned to us by regular mail due to their nature (the maximum estimated costs in such a case are CZK 100 including VAT).
If you withdraw from the purchase of goods for which we sent you a gift, we sent this gift with a so-called condition subsequent: in the event of withdrawal from the purchase contract or part thereof, the gift contract is also terminated. Please send the gift back to us together with the goods, unless we agree otherwise. Again, we have the right to offset any damage against the refunded amount.
X. How to complain about defects
We are responsible for ensuring that the goods are free of defects upon delivery. This means that at the time of delivery, the goods must, in particular:
correspond to your order (i.e., be the product you ordered in the agreed quantity, quality, functionality, compatibility, interoperability, and have any other agreed characteristics or characteristics that you can reasonably expect based on our advertisements and other materials provided by us or our business partners)
it is fit for the agreed or required purpose
it is fit for the purpose for which goods of this type are normally used
it has the agreed accessories, packaging, or instructions for use, if necessary
it corresponds to the quality or design of the sample or model
it complies with legal regulations
For items with digital content, we are responsible for providing you with the agreed updates to the digital content for as long as you can reasonably expect. This will be assessed according to the type and purpose of the item, the nature of the digital content, and taking into account the circumstances of the purchase contract.
If we expressly notified you before the purchase that a certain feature of the item differs and you agreed to this feature, you cannot complain about this feature. You also cannot complain about defects for which the item was discounted and we notified you of this reason for the discount in advance.
If a defect becomes apparent within 1 year of receipt, it is assumed that the item was defective at the time of receipt, unless this is excluded by the nature of the product or defect. This period does not run (is suspended) for the period during which you cannot use the item in the event of a (justified) complaint.
You can return the item
If a defect becomes apparent within one year of receipt, it is assumed that the item was defective at the time of receipt, unless this is excluded by the nature of the product or defect. This period does not run (is suspended) for the period during which you cannot use the item in the event of a (justified) complaint.
You can make a complaint if the defect appears within 2 years of receipt of the shipment. This period does not run (is suspended) for the period during which you cannot use the item in the event of a (justified) complaint.
The domestic law of some other countries may provide for stricter rules on complaints, which are governed by the consumer’s place of residence.
Quality guarantee
For cosmetics, food, and other consumable products, we indicate the shortest shelf life (expiration date) on the packaging. This means that we are responsible for ensuring that the product retains its properties during normal use for this period. If this is not the case, you have the same rights as for defective goods, which we describe in this article.
How to make a complaint?
You can make a complaint about goods in any way you like. Call us, visit us, send us an email or write us a letter.
Please provide us with:
your contact details, so we can let you know when your complaint has been dealt with
how the defect manifests itself and when you discovered it
how you would like your complaint to be dealt with
we will also need any proof of purchase
Send or bring the defective goods to us along with the complaint form. Sometimes, sending us a photo may be sufficient—we will let you know. Ideally, contact us in advance so we can make arrangements.
Pack the goods properly for transport to prevent damage. Please understand that for most complaints (and their assessment), it is necessary to send the goods complete – again, in such a case, it is best to contact us in advance so we can discuss whether this applies to your case.
When you file a complaint, we will send you an electronic written confirmation of the complaint and then of its resolution.
What you can request
First and foremost, you can ask us to repair, supplement, or replace the goods.
If the chosen method is impossible (for example, the goods are no longer available) or unreasonably expensive (for example, it is sufficient to deliver the accessories that we forgot to include), you can
You may also request a reasonable discount or withdraw from the contract. This applies in the following cases:
we have refused to remedy the defect or have not remedied it properly within the prescribed period, or it is clear that we will not be able to remedy it or will not be able to do so in time
the defect recurs repeatedly
the defect is significant
You cannot withdraw from the contract (and are therefore only entitled to a discount) if the defect is insignificant. However, it is generally considered that the defect is of a significant nature.
How we handle complaints
We will handle your complaint without delay, and we must handle it within 30 days at the latest, unless we agree otherwise. Otherwise, you can withdraw from the contract or request a reasonable discount.
We will inform you about the handling of your complaint using the contact details you provided when you made the complaint. If you do not take the item back, we may charge you reasonable costs associated with storing the item.
We will reimburse you for any reasonable costs you incur in connection with the complaint. Please request reimbursement as soon as possible, no later than one month after the end of the complaint period, otherwise you will not be entitled to these costs.
XI. Conclusion
According to Act No. 634/1992 Coll., on consumer protection, you have the right to out-of-court settlement of a consumer dispute arising from a purchase contract. In such a case, you can contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court settlement is initiated exclusively at your request, if the dispute cannot be resolved directly with us. You can submit your request no later than 1 year from the date on which you first exercised your right with us, which is the subject of the dispute. You can initiate out-of-court dispute resolution online via the ODR platform, available at ec.europa.eu/consumers/odr/.
We operate on the basis of a trade license. Supervision is exercised by the Trade Licensing Office and, to the extent defined by law, by the Czech Trade Inspection Authority, to which you can address any complaints.
The symbol of a crossed-out underlined trash can indicates so-called new electrical equipment, i.e., equipment imported or manufactured after August 13, 2005, and means that this product must not be disposed of in municipal waste; this symbol may then be indicated directly on the equipment, on its packaging, or in the instructions for use or warranty card. It is the user’s responsibility to hand over any used electrical equipment to a designated collection point for the recycling of electrical and electronic equipment. Sorting and recycling such waste will help preserve the natural environment and ensure a recycling method that protects human health and the environment. Further information
The symbol of a crossed-out underlined trash can indicates so-called new electrical equipment, i.e., equipment imported or manufactured after August 13, 2005, and means that this product must not be disposed of in municipal waste; this symbol may be displayed directly on the equipment, on its packaging, or in the instructions for use or warranty card. It is the user’s responsibility to hand over any used electrical equipment to a designated collection point for the recycling of electrical and electronic equipment. Sorting and recycling such waste will help preserve the natural environment and ensure a recycling method that protects human health and the environment. For more information on how to dispose of waste for recycling, contact your local municipal or city office, a waste collection and transport company, the websites of collective systems (e.g., www.retela.cz), the Ministry of the Environment portal, or the store where you purchased the product. Please return equipment (whether electrical equipment, electric accumulators, galvanic cells, batteries, discharge lamps, or fluorescent lamps) without disassembling it, in its entirety. This is because the equipment contains certain hazardous substances, and only by disposing of it properly without disassembling it can you ensure that no harmful substances will leak from the product and that it will be disposed of in an environmentally friendly manner. This will limit the harmful impact on the environment and human health. When purchasing equipment from us, you can return used equipment free of charge for take-back at the point of sale or upon delivery of new equipment, in the same quantity.
We store the contract, but do not provide access to it.
The contract is concluded in the Czech language.
Our relations are governed by the laws of the Czech Republic. This does not affect the consumer’s rights under generally binding legal regulations.
All rights to our website, in particular copyrights to the content, including the layout of the website, photos, films, graphics, trademarks, logos, products, and other content and elements, belong to us. We prohibit copying, modifying, or otherwise using them beyond the scope of the purchase agreement without our consent.
In Třinec, on May 27, 2024
Oznámení o odstoupení od smlouvy PCsupport.cz s.r.o., se sídlem Jablunkovská 719, Lyžbice, 739 61 Třinec, IČ 278 39 583, zapsaní u Krajského soudu v Ostravě, sp. zn. C 31096.e-mailová adresa: info@colorwin.cz
Oznamuji vám, že tímto odstupuji od smlouvy o nákupu tohoto zboží: …………………………………………………………………………………………….……………………………………………………………………………………………. které jsem objednal/a dne ………………………………………………………….. Peníze mi vraťte na číslo účtu: …………………………………………….(Volitelné, případně nám napište, jak jinak si přejete peníze vrátit. Pokud nevyplníte číslo účtu nebo se nedohodneme jinak, vrátíme vám peníze stejným způsobem, jako jsme je přijali) Jméno a příjmení……………………………………………. Adresa……………………………………………. Podpis…………………………………………….
